FAQ

If you can’t find your answer, please go to our Contact Us page and leave your question there. We’ll get back to you within 24 hours.

Question: Would you clean on weekends?

Answer: Yes! Our working hours are from 8am to 5pm 7 days a week for Domestic Cleaning. For Office Cleaning, we offer time slots 24 hours a day. We always try to be flexible – talk to us about your requirements!

~

Question: Do you give free estimates?

Answer: Yes! Before we decide how long it will take to clean your premises, we will visit you to see what the job entails. Our estimate is free and no-obligation!

~

Question: What if I can’t sit home waiting for you to finish the cleaning?

Answer: Take the chance to have a day out or just leave occasionally – we don’t expect you to sit at home all day long.  Just give us a set of keys and we won’t bother you. For your safety and security and that of your property, when our staff are not cleaning your house, we keep all your keys locked in a safe at our offices with only numbers on them.

~

Question: What are your payment methods?

Answer: We accept Cash, Cheque, Bank Transfer and PayPal.

~

Question: I live close to the Area you cover but just outside. Any offer?

Answer: Yes! For as little as £1 per hour extra, you can still use our services.

~

Question: Will I have to pay a cancellation charge if I cancel a scheduled Cleaning Service?

Answer: No, you won’t. But please note that you need to give us 72 hours notice in advance, although in specail cases we accept 24 hours notice. If you don’t let us know about your cancellation needs 24 hours prior to the service, we will charge you the 50% of the scheduled cleaning’s price to cover our losses. Please keep this in mind!

~

Question: Do you work on Bank Holidays?

Answer:Yes! You can have our services on a Bank Holiday at standard charges! (Limited number of staff available on standard rates, please get in touch with us early!)

~

Question: Do you do one-off cleaning?

Answer: Yes! Normal hourly rates apply. Have a look at the prices page.

~

Question: Should I provide you cleaning materials, chemicals?

Answer: We can use your cleaning materials if you wish, but we provide the best industry standard cleaning materials, supplied by Diversey (TM). All of these products are environmentally friendly and allergy-free.

~

Question: Do you clean after construction?

Answer: Yes! Depending on the mess we offer Standard or Deep Cleaning Rates.

~

Question: Do you clear snow from around the house?

Answer: Yes! We can clean and grip your pavement or driveway!

~

Question: Do you clear off the leaves?

Answer: Yes! We do clean off the leaves from your garden, drive-way or pavement.

 

For further information, please CONTACT US or check our PRICES for cleaning and ironing.


Would you like to find a Cleaner in Birmingham? Here we are for you! Are you interested in Domestic Cleaning in Solihull? We cover the whole Solihull area! Would you like to have an Office Cleaning in Solihull? Our experienced cleaners are ready for you! Would you like to book a Domestic Cleaning in Birmingham? Give us a call now! Would you like to have a Cleaner in Warwick? You are at the right place! Would you like to have a Carpet Cleaning Service in Birmingham? Book your commercial or domestic Carpet Cleaning today! Are you interested in End of Tenancy Cleaning in Birmingham? We offer thorough cleaning for your empty premises!